Even though executives recognize that keeping their employees' productive is of the utmost importance, IT success is more often measured by supporting business critical applications or revenue producing e-business systems. As a result, many organizations can only provide a minimum of support while end-users are left to fend for themselves.
Many companies are trying to improve PC and end-user support by purchasing desktop management tool suites and cobbling together their own solutions or contracting with traditional outsourcing firms. But current in-house solutions don't offer the benefits described above without substantial planning, business process improvements, and capital investment. And traditional outsourcing is not really less expensive than building a solution in-house, while it carries the disadvantage of ceding control to a third-party.
Key business challenges include:
The specific issue is whether to purchase and maintain internally a suite of software management tools to keep the enterprise desktops current and protected, or to partner with a specialist that will serve as an extension of the internal IT team by providing these capabilities through a hosted and managed service.
There is a better way. Outsourcers provide a managed service that supports end-user computing infrastructure 24/7/365 for a low, predictable monthly fee per system. By leveraging the expertise of a MSP, companies do not have to hire and train additional IT staff or incur large up-front system integration or setup expenses. Key benefits include: