IT SOLUTIONS FOR BUSINESS PROBLEMS AGENDA Tuesday, June 8, 2004 Sheraton Four Points Conference Center Pittsburgh North

7:30AM-8:00AM REGISTRATION – Foyer     8:00AM-9:00AM PEER-TO-PEER NETWORKING/CONTINENTAL BREAKFAST Allegheny       9:00AM-9:15AM WELCOME Allegheny      Steve Smith's bio Marc Di Francisco, President, CIO Forum & Executive IT Summit PROGRAM INTRODUCTION Steve Smith, Co-Conference Director, Executive Director, Greater Pittsburgh CIO Group     9:15AM-10:15AM KEYNOTE PANEL - "THE CHANGING ROLE OF THE CIO" Allegheny      Marc Brown's bio      Tom Tobor's bio      Robert A. Lahr's bio      Steve Agnoli's bio Moderated by: Steve Smith, Managing Partner of Plus Consulting and Executive Director of the Greater Pittsburgh CIO Group Panelists: Mark Brown, CIO, Delmonte Foods               Tom Tabor, CIO, Highmark BCBS               Robert A. Lahr, Director of Information Infrastruture, Pennsylvania               State System of Higher Education.               Steve Agnoli, CIO, Kirkpatrick & Loockhart LLP Discussion: Today's CIO is typically no longer considered to be a technologist. Rather, his or her skill set is that of a "business advisor" who is (or should be) considered an integral part of the executive management team. Today's CIO is not often involved or interested in the "fit and functionality" of particular technology product. Rather, the CIO is more concerned with the business value that a particular solution offers to the overall operation.     10:15AM-11:00AM BREAK - VENDOR PAVILION – Butler Rooms     11:00AM-Noon “MOBILE HIGH-SPEED DATA – EXPLORING BUSINESS IMPACTS” Session 1 Lawrence      Martin McManus bio Presented by: Martin McManus, Sr. Manager IT, Enterprise Collaboration, Lucent Technologies. Discussion: United States and Canadian Carriers have deployed Mobile High Speed Data (MHSD) nationally with 40kk to 80kb average throughput, which is Equivalent to or better than landline modem experience and available today. Service Providers are testing the Next Generation MHSD with up to 400k average throughput with peak speeds up to 2.4 MB, which is equivalent to the cable modem experience available in the future.     Session 2 Venango      Vickie Malis's bio “COMPUTER SECURITY THREATS FACING IT TODAY. WHAT YOU SHOULD KNOW" Presented by: Mike McKeown, Special Agent, FBI                    Vickie Malis, VP Marketing, Iron Mountain Business problem: With the availability of more sophisticated software and an increase in employee discontent, more IT departments are finding their computers and data to be at greater risk both through the network and from behind the console. The majority of these breaches of security could be eliminated if IT personnel were made aware of the issues and threats beforehand in order to set policies and procedures to combat the threats. Abstract     Noon-1:15PM Allegheny      Paul Hugenberg's bio LUNCHEON KEYNOTE - "SIMULATED SOLUTIONS FOR DISASTER RECOVERY AND BUSINESS CONTINUITY: A 360 DEGREE APPROACH TO STRATEGY, PROTECTION, AND VALUE" Presented by: Paul B. Hugenberg, Sr. Manager, Information Risk Management, Crowe Chizek & Company LLC Discussion: Simulation is used in most strategic decisions - from expanding into a new market to testing a new data system. This approach provides management with critical and REAL information that can be used to support a key decision. Disaster Recovery and Business Continuity, two resource consuming activities within most complex organizations, are littered with instances in which Management must again make key decisions. In that respect, simulation provides a unique and valuable opportunity to make an "expense" decision a "strategic" decision with immediate tanglible value.     1:15PM-1:45PM DESSERT – VENDOR PAVILION – Butler Rooms     1:45PM-2:45PM   Session 1 Lawrence "DATABASE ARCHIVING SAVES RETAILER OVER $500,000” Introduction: Princeton Softech Presented by: Mike Krugle, Dir. Application Engineering Giant Eagle Business problem: Giant Eagle, a four billion dollar entity, maintains a PeopleSoft Financials database that was growing rapidly at a rate of 15% to 25% annually. This explosive database growth was taking its toll on the system, degrading performance, extending batch cycles, expanding disaster recovery windows and increasing the cost of operations. The long period of downtime required to upgrade to the next version of PeopleSoft Financials was unacceptable. Not to mention, Giant Eagle also had to maintain compliance with data retention regulations. Solution: Giant Eagle’s IT organization took a unique approach, addressing the problem of database growth for the long term. They implemented database archiving for PeopleSoft Financials modules AP, AR and GL and met the challenge, improving application performance and availability, while reducing the total cost of ownership. This strategy addressed the immediate needs, while providing the basis for an enterprise database archiving methodology that can be expanded to other modules and applications in the organization.     Session 2 Venango      Adrian Bowles bio      Dave Rasmussen's bio “SARBANES OXLEY (SOX) BY THE NUMBERS” Moderated by: Dr. Adrian Bowles, Robert Frances Group Panelists: Dave Rasmussen, President, Stratner Company, LLC Discussion: The moderator will review the applicable components of SOX and then turn it over to the panelists. The panelists, in turn, will address how they worked with other business units to determine what technologies should be applied and how they used SOX as an opportunity to justify needed data integrity, integration, reporting, and security improvements.     2:45PM-3:30PM BREAK - VENDOR PAVILION – Butler Rooms     3:30PM-4:30PM   Session 1 Lawrence      Rich Yanke's bio      I.N.Rendall Harper's bio “INCREASED INTERACTION OF THE CIO AND THE BOARD OF DIRECTORS” Moderated by: Rich Yanke, Sr. VP & Director of IT, Sky Bank Panelists: I.N. Rendall Harper, Jr., President & CEO, American Micrographics Corporation Discussion: The role of the CIO is changing dramatically and this one time, techno-heavy position is now being populated by executives who can marry and seamlessly blend the technology side of the house with the business side of the house. How are they doing it? What are they doing to accomplish this paradigm changing strategy? This panel will explore the new roles of the CIO as they are being summoned more frequently to appear before the Board, the Audit Committee, the Risk Committee and the Budget Committee. We will explain why menemonics in the CIO's vocabulary like SAP, DSL CRM, and ERP are now being replaced by EPS, ROE, and ROI. Why are laws like Gramm, Leach Bliley, Sarbanes Oxley and the Patriot Act redefining the ever changing role of information technology within all industries and disciplines. This panel will provide you with the answers to these questions. Abstract     4:30PM EXECUTIVE RECEPTION Allegheny Admittance by Conference Badge or VIP Pass Only, Complimentary hors d’oeuvres and beverages

IT SOLUTIONS FOR BUSINESS PROBLEMS AGENDA Wednesday, June 9, 2004 Sheraton Four Point Conference Center Pittsburgh North

7:30AM-8:00AM REGISTRATION – Foyer     8:00AM-9:00AM PEER-TO-PEER NETWORKING/CONTINENTAL BREAKFAST Allegheny       9:00AM-9:15AM WELCOME Allegheny      Ken Sochats bio Marc Di Francisco, President, CIO Forum & Executive IT Summit PROGRAM INTRODUCTION Ken Sochats, Co-Conference Director, Director, Visual Information Systems Center, University of Pittsburgh     9:15AM-10:15AM KEYNOTE –"BEING A CHANGE AGENT IN AN UNCHANGEABLE ORGANIZATION" Allegheny      Skip Bailey's bio Skip Bailey, Acting CIO, FBI     10:00AM-11:00AM BREAK VENDOR PAVILION – Butler Rooms     11:00AM-Noon   Session 1 Lawrence      Bernard Abel's bio      Rob Scarmuzzi's bio      Ed Taton's bio "PROACTIVE SERVICE LEVEL MANAGEMENT FOR YOUR END USER APPLICATIONS" Moderated by: David Cohen, Account Manager, Compuware Panelists: Bernard Abel, Manager IT Infrastructure, Del Monte Foods, Inc.               Rob Scarmuzzi, VP of Enterprise Performance, National City Corporation.               Ed Taton, VP of Managed Services, Intellinet Corporation Discussion: Today, most application performance issues are reported by the end user- the external customer or internal user. They typically know about a problem before the IT team. How do I implement an application performance management program- by establishing, monitoring and reporting end user SLAs? When end user response time and availability problems do occur, it is usually very difficult to quickly determine the root cause- it takes more time to identify the problem and IT group responsible than to fix it. How do I implement a rapid response program to greatly reduce the "mean time to resolution"? Service Level Management is really a "next step up" strategy to all the other things that IT organizations do to support their systems; to prevent outages, and for quick notification and recovery when problems do occur. End user application performance can directly impact the productivity- and top or bottom line- of your organization. Abstract     Session 2 Venango Steve Wirth's bio      Mark E. Dietrick's bio      Richard Sikon's bio "THE HIGHLY STANDARDIZED IT ENVIRONMENT DOES IT TRULY IMPACT TCO?" Moderated by: Steve Wirth, President, synergIT Incorporated (A PC Solutions Company) Panelists: Gene Rindels, CIO, Traco Corporation               Mark Dietrick, CIO, Burt Hill Kosar Rittlemann & Associates               Richard Sikon, CIO, Institute for Transfusion Medicine Business problem: As our distributed IT environments become increasingly more complex to provide competitive advantage, the costs to manage those environments skyrocket. Standardization, process enhancement and the deployment management technology can control these costs, but at what price? What is the impact on user productivity? IT solution: Finding your organization's "IT Equilibrium". Deploying IT Best Practices, such as IT Asset Lifecycles, Leveraged Software Licensing Strategies, Inventory Management, and Remote Network Monitoring, while maximizing user productivity. Abstract     Noon-1:15PM LUNCHEON – BIRDS OF A FEATHER Allegheny One of the more significant features of the CIO Forum and Executive IT Summit is the opportunity to meet with your peers and discuss and explore solutions to common issues. To facilitate this human resource networking capability we have initiated and installed in the Forum’s agenda sever “Birds of a Feather” quorums. They are designed to be simple, informal and very discussion oriented. Yet at the same time they will be facilitated by an experienced professional in the subject matter field. We are confident that as an attendee to the “Birds of a Feather” you will gain maximum benefit from your presence and participation.     1:15PM-1:45PM DESSERT – VENDOR PAVILION – Butler Rooms     1:45PM-2:45PM   Session 1 Lawrence       Steve Smith's bio      Jeffrey K.Bailey's bio      Jim Jones's bio      Scott Sullivan's bio “BUSINESS INTELLIGENCE: IT'S NOT ABOUT SOFTWARE” Moderated by: Steve Smith, Managing Partner of Plus Consulting and Executive Director of the Greater Pittsburgh CIO Group Panelists: Jim Jones, Director of IS, Pittsburgh Corning Corp              Jeff Bailey, Vice President and CIO, Veolia Water North America              Scott Sullivan, VP of IT&S, Pitt Ohio Express Discussion:  A successful Business Intelligence initiative has more to do with proper planning and an organization's ability to affect cultural and process changes than with selecting the optimal software application.  This panel session will serve to share the challenges, successes and lessons learned by three local organizations with their own BI initiatives     2:45PM-3:30PM FINAL DRAWINGS & REFRESHMENTS SERVED IN THE VENDOR Butler PAVILION     3:30PM CONFERENCE ENDS

(Materials contained are for Marketing purposes only. Speakers, topics, etc. are not in final form and are subject to change.)